I never imagined that this day would dawn (of course it's still day in call center world in this unholy hours of the night right?!?). We will now take in calls. I really hate our O.M. for being so insane. I just hate the fact that we are being manipulated. One of the reason why I want to stay is because I don't want to miss the camaraderie I gained from staying in S-M-U-G. I just wish that our organization will be changed for the better.