First Call Syndrome

Yesterday was one of the most shocking experience I ever had in a call center. Our beloved trainer Maya advised us that we all need to take in one call. Being the gutsy me, I followed her instruction. You know the next right.... I am the one who took the first call in the batch. Well, I was just lucky to received a very easy bluetooth pairing call and resolved the issue. though I don't want to be biased to SEA, I am really having fun in STA. I just wish I won't be the same bitchy agent that I used to be when I was in SEA. Anyway, we will take in calls today. I can't wait to anyway, since the First Call Syndrome has gone away. Ciao!!!